Click and Collect Only
Palmers Butchers

Terms and conditions

1. General
We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our shop customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By confirming your order on the website you accept these terms and conditions.

2. Collection Time and Date.
When finalising your order you will receive an option to select a suitable time and date to collect your order. Collection times are available in 5 minute intervals between the hours of 10.00am to 17.00pm and collection dates range from Monday to Saturday. Please also note that a 2 hour delay is in place from time of order to time of collection.

3. Delivery Arrangements
All orders will be ready to collect at the specified time chosen by you. Palmers Quality Butchers will not take responsibility for any orders which fail to be collected at the specified time by the customer. Although we will ensure fresh produce at the specified time of collection we are unable refund or replace items which have been left at end of day due to failed collections.

4. Packaging for collection.

All orders will be packed in the same way as if you were purchasing in store. All packed items will be placed in to carrier bags and stored in a refrigerated container until time of collection.

5. Click and Collect Charges.
When placing an order for click and collect you will be subject to a £3.00 charge per order.

6. Acceptable Weight Variation
When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.

7. Unfulfilled Orders
Because of the seasonal nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfil some orders. If your order is for one specific joint or meat item we will let you know as quickly as possible, within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid. If your order is a large selection of items we reserve the right to substitute meat of equal or superior quality and value and of the same type.

8. Acceptable product substitution
When you place your order, it will be for a selection of meat or a package such as a half lamb, at a specified price. Because orders are individually prepared, it can be expected that there may be some variation in stocking some items and it is impractical for us to contact you to regarding this.

9. Guarantee of Satisfaction
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by our Managing Director Dejon Terry, who undertakes to resolve all complaints to your satisfaction within 7 days. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

10. Cancellation
We regret that due to the very short timescale involved in processing fresh meat orders, you cannot cancel or amend your order once it has been placed.

11. Data Protection
All personal data we collect from you will be used exclusively for the purposes of our relationship, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission.

12. Refunds
We regret that due to the majority of items being fresh produce, we will not issue refunds for any item’s deemed collected unless an item is missing due to cross contamination.

13. Returns
We regret that due to the majority of items being fresh produce, we will not accept the return of any of these items deemed collected.

14. Late Collection

Although we will try assist with any orders which are collected late, we regret due to the opening hours of the business we will be unable to accommodate any collections attempted after 17.10pm. This is to ensure that all clean down and preparations are completed for the following days orders.

15. Additional Items

Should you forget to order an item at the time of making your order, we will be unable to add this at time of collection. All customers who require additional items will need to purchase from the shop as normal. We apologise for any inconvenience but we are unable to accept cash payments for any Click and Collect purchases.